DAVID URQUHART TRAVEL UPDATE – 03.12.20
Just like you all, we have been following the developments since the First Minister’s announcement on the regional tier system in place in Scotland. After careful consideration, we have today made the heart-breaking decision to remain closed over the Christmas and New Year period. It was extremely disappointing after all the effort we have made as a nation over the course of this year to see so many areas in tier 3 and 4. Whilst it is possible that the tiers may change on 11 December, with so much uncertainty as to whether this will change, we wanted to give our loyal customers the chance to make alternative arrangements so they can enjoy the festive period. The alternative could have meant cancelling holidays at extremely short notice on the 12 December and we feel that this would be too much of a disappointment to deliver this news to customers so close to Christmas.
We know after the year that everyone has had that this will come as a huge disappointment to many of our customers who were looking forward to getting away over Christmas and it is certainly not a decision we have taken lightly. It is also extremely disappointing for us all here at David Urquhart Travel given all the work we have put in to making our holidays Covid secure, so we could look forward to getting back on the road. However, we all have to play our part in controlling the virus and keeping everyone safe and the restrictions in place mean it will be impossible for us to deliver the fantastic Christmas and New Year celebration that you all love so much.
We will be contacting customers who were due to travel in departure date order starting today. We would kindly ask if you can wait for us to make contact with you to go through your options, which include; a full refund, a transfer to another holiday next year, or your money remaining in the fully financially protected customer trust account until you decide to re-book your holiday. Please note that with our shop located in a tier 4 area and therefore temporarily closed, we are currently working with a limited team and have a lot of customers to contact. Our current office hours are Monday – Friday 9am – 5.30pm (closed Saturday & Sunday). We will do our best to get through these as quickly as possible during these challenging times and thank you for your patience whilst we contact everyone.
In the meantime we have been working on exciting plans to make some improvements to a number of our Leisureplex Hotels whilst we are closed. Please look out for further updates as we share a sneak preview of what you can expect to enjoy next year; after the year we’ve all had we certainly need something to look forward too! With a lot of positive news in the media recently about the progress in medical advances being made, especially yesterday’s news of the first vaccine being approved for roll out in the UK, we are now looking forward to re-opening in the spring with the hope that next year will be a much more positive year for us all.
As always take care and stay safe and we will look forward to seeing you in the New Year.