FAQs - Frequently Asked Questions
Your ticket giving exact time and place of departure will be sent to you via post/email approximately one week prior to departure. There is no need to print this off if sent via email as our driver has all your information. To help your holiday planning, proposed pick up times are indicated in this brochure but please ensure you check the final details.
Please, please, double check you have all your personal belongings gathered together before you vacate the hotel and before you leave the coach as returning items to customers is, at best, both difficult and expensive and, at worst, sadly some items are 'lost forever'.
Whilst we do not include meals en-route, when appropriate we will make stops where snacks/meals can be purchased.
Exact time of arrival home can vary owing to weather, traffic conditions etc. If you are arranging for someone to collect you on return, we suggest you ask the driver at the last comfort stop on the way back, and telephone ahead.
The hotel gradings used in this brochure are taken from the respective organisations’ handbook available at the time of going to print. For hotels on the Continent, we use local ratings, which can vary from country to country. Generally meals on the Continent will reflect local cuisine. Continental breakfast is usually a croissant or roll and coffee, whilst buffet breakfast includes a selection of meats and cheeses. Dinner at hotels on the Continent may include a set menu or limited choice.
Full details of our booking conditions can be found on the reverse of our Booking Form, our Booking Confirmation and Invoice, or here.
Whilst we encourage hotels to provide some entertainment, the type and amount of entertainment is at the discretion of the management, will vary from hotel to hotel and may be dependent on numbers staying at the hotel.
Customer FeedbackWhen you return from your holiday and opted for documents to be sent electronically you will receive a customer survey email asking you to complete & return. This feedback plays a vital role in the future planning of our holidays, as we value your views and opinions.
Smoking / Alcohol on board
Smoking (including E-Cigarettes) and the consumption of alcohol is not permitted on coaches. There will be regular comfort stops when those wishing to smoke can do so.