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 Privacy

David Urquhart (Travel) Ltd. Privacy Policy

Your privacy is important and we are committed to doing everything we can to protect any personal data that you give to us when booking a holiday or visiting our Website. Please continue reading this privacy policy to understand how we use and protect this information. Please also read our separate Cookies Policy, which explains how we use cookies and other similar technologies.) If you have any questions about what we do with your personal data after reading this policy, feel free to contact using the contact details provided below.

This privacy policy covers all platforms through which we offer travel-related services, this includes our Website, call centre and our social media sites. By submitting your personal data to us you agree to the transfer, storing or processing of your data in accordance with this policy.

By making a booking with us or submitting any personal data via our Website, you are agreeing to us handling your personal data as set out below.

All references in this privacy policy: to our "Website" refer to the website at www.davidurquhart.com, to "we", "us" and “our” refer to David Urquhart (Travel) Limited; and to "you" and "your" are to you, the user.

David Urquhart (Travel) Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th May 2018.

What kind of personal information do we collect?

When you book a holiday with us, you will be required to provide us with certain information, including your name, address, e-mail address and phone number, passport details and payment information.

If you get in touch with our customer service team, whether by phone, e-mail or otherwise, you will be asked to provide us with information. This is likely to include your name, address, e-mail address and phone number.

There are also other instances when you will provide us with information, for example if you request a brochure, use our website, sign up for our newsletter, enter one of our competitions or complete a survey.

Personal Information you give to us about others

If you are travelling with others or booking a holiday for someone else, you will need to give us personal information about them when making the booking, for example their name and date of birth. It is your responsibility to ensure that anyone who you have provided personal information about is aware that you have done so and accept how we use and process their information.

Personal Information we collect automatically

When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, location details, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information.

If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.

Personal Information that we receive from others

We may also receive information about you from other sources, such as social media sites. We may combine this data with other information provided by you. We work closely with these parties and we will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

What do we do with your personal data?

Once we have collected the information about you, it will be used for varying purposes. Your personal data could be used in the following ways:

When we process your information in one (or more) of these ways, we will be relying on one of the following legal bases:

 

How do we store your data?

Any information that you provide to us in the above ways is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
We will only retain your information for a reasonable period of time or for so long as either you or legislation permits.
When your credit / debit card details are required as part of the booking process we store the last 4 digits and an authorisation code.

When do we share your data with third parties?

In certain circumstances we do share the information you provide to us with parties outside of David Urquhart (Travel) Limited. The third parties who we might share your data with include:

Third party service providers: This includes anyone who provides services or functions on our behalf, including credit / debit card processing, business analytics and advertising. We use these service providers to process your data on our behalf, this may be to send our marketing material or to collate information that can be analysed to improve our service. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use information for any other purpose.

What rights do you have in relation to your personal data?

You have the following rights in relation to the personal data that we hold about you:

Who exactly is responsible for processing personal data that is collected under the policy?

David Urquhart (Travel) Limited controls the processing of data over its websites – in legal terms, this means that David Urquhart (Travel) is the Data Controller for the purposes of UK Data Protection legislation. Our Data Protection Officer makes sure that the business is complying with UK Data Protection legislation.

How can you contact us?

If you have any questions about this Privacy Policy or wish to exercise any of your rights under it, please contact us at:

Email: enquiries@davidurquhart.com 

Post: Should be sent for the attention of the Data Protection Officer

David Urquhart (Travel) Limited
103 Strathmore House
East Kilbride
G74 1LF

 


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