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Mon to Fri 8.30am - 8.45pm
Sat 8.30am - 6.00pm
Sun 10.00am - 6.00pm

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T &cs

Terms and Conditions

Booking Conditions

Your holiday with David Urquhart (Travel) Limited.

These conditions set out the terms of the contract, which you (the person(s) named on the confirmation of booking) enter into by booking a holiday with us, David Urquhart (Travel) Limited, the terms of which become effective on you paying your deposit and us issuing a confirmation of booking to you. The contract does not start until the confirmation of booking is posted or handed to you.

Payment

The balance of your account must be paid to us, at the address stated on the confirmation of booking, at least Four weeks prior to the scheduled date of the start of your holiday otherwise your booking will be cancelled and your deposit will not be refunded. Payment is normally required in full should the scheduled date of the start of your holiday be within Four weeks of the date your booking is received by us. Once made, you may change certain aspects of your booking (for example the names of the passengers travelling) or subject to availability of arrangements departure dates, pick up points, room types on payment of an administration fee of up to £20 per person to cover our administration costs. Cheques, Debit Cards and Credit Cards are all acceptable forms of payment unless booked within Ten days of the scheduled date of the start of your holiday when we reserve the right to require payment by debit or credit card or some other form of cleared funds. There are no credit card fees on deposits/initial payment. There are no fees charged for any payments made by debit card or credit card.

Cancellation/Changes by you

In the event of you having to cancel your booking you should contact us immediately to avoid incurring any unnecessary charges. Any verbal cancellation of your booking must be followed up in writing within 24 hours. Unfortunately our bookings are arranged with service providers many weeks in advance of the date of travel and as a result we require to impose cancellation charges. These cancellation charges may be recovered through travel insurance, subject to the terms of the insurance company policy and we would therefore encourage you to obtain cancellation cover. Our Cancellation charges are as follows:-

Cancellation Charges applicable to bookings without David Urquhart Insurance
 
more than 28 days before departure date Loss of Deposit
28 - 14 days 40% of Holiday Price
13 - 7 days 60% of Holiday Price
6 - 1 days 90% of Holiday Price
Day of Departure or later Full Holiday Price
Cancellation Charges applicable to bookings with David Urquhart Insurance
 
more than 28 days before departure date Loss of Deposit
28 days - Day of Departure You can submit a claim to your insurance company - ERV - for re-imbursement of up to 100% of the holiday cost less the applicable policy excess (terms and conditions apply)
   
   
   




We accept your booking in good faith and you agree that there are no reasons which have not been disclosed to us in writing before booking (e.g. severe infirmity or incapability) which may make it unwise for you or your party to embark on the tour. The safety and well being of all passengers on the coach is the responsibility of the coach driver whose directions providing they are reasonable must be respected by you. We are responsible for the acts and omissions of our staff and suppliers of services with whom we contract. We are not able to accept responsibility for unexpected or unforeseen circumstances beyond our control where we have taken all due care to avoid them.

Changes by us

We may require to cancel your holiday in certain unusual, unforeseen circumstances beyond our control or in the event that the number of people booked on a tour does not reach our minimum (normally 25). In the event of cancellation you are entitled and we will offer you either (a) a substitute package of equivalent or superior quality, if space permits or (b) a substitute package of a lower quality, if space permits together with the difference in price between the price of the holiday you have purchased and that of the substitute or (c) to repay you as soon as possible all the monies you have paid us. In the event of cancellation we will notify you at the earliest opportunity and give you a reasonable time to enable you to take a decision on which option you wish to follow. The new arrangement will, where possible, be confirmed to you in writing. If a tour is cancelled where the number of people booked on a tour does not reach our minimum, you will be notified at least 14 days prior to the date of departure.

We sometimes make changes to journeys and excursions in response to adverse weather conditions, road repairs, road congestion and other local factors. In these circumstances the driver will exercise his discretion reasonably having all due consideration to the relevant factors and as a result there may be changes to the planned journey.

In the event that the principal destination of your holiday is no longer available for reasons beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, then we will attempt to make alternative arrangements at no extra cost and will refund any difference in the cost between the original arrangements and the alternative arrangements supplied. Where we are unable to agree to make appropriate alternative arrangements, with both parties acting reasonably, we will either return you to the original departure point or to another mutually agreed place.Advertised pick up points and timings are only indicative and are not finalised until shortly before departure. A change to either the pickup point, pick up time or number of pick up points is not considered to be a significant alteration to the terms of the contract.

The price of your holiday is guaranteed and will not be subject to any variations, either upwards or downwards except for those resulting from variations in (a) transportation costs, including the cost of fuel; or (b) dues, taxes or fees chargeable for services; or (c) the exchange rates applied to a particular package. We will not vary the price within 30 days before the date of departure. In the event of the alterations in price being less than 2% then no variation will be made.

Should the price change be such that it amounts to a major alteration of the terms of the contract, or there is any other significant change to the contract, then you will be entitled to the three options noted in paragraph one of the “Changes by us” section (above) and, where appropriate, seek compensation.

Complaints

All complaints we receive are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes investigations can take time as we await response from our service providers. In order to bring matters to the attention of the service providers at the earliest possible opportunity you should raise any matter that relates directly to the Hotel or Holiday Centre with a Senior Manager or Owner as it arises so that matters can be dealt with there and then. Any complaint associated with transport should be intimated to the driver as soon as possible to give him the opportunity to correct any deficiency. Should the matter remain unresolved after a reasonable time has been allowed for action, you should report the matter to us without delay and confirm the same in writing as soon as possible thereafter. We would consider 28 days to be a reasonable time to confirm the complaint to us and in the event of the complaint not being intimated in time, this may impede the future investigation and could affect your entitlement to compensation.

Behaviour

If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.

Smoking (including the use of electronic cigarettes and other similar devices) and the consumption of alcohol are not permitted on our coaches.

Compensation

Where you are entitled to receive compensation from us in terms of this Agreement or in terms of the Package Travel, Package Holidays and Package Tour Regulations 1992 the minimum level of compensation payable by us shall be either £10 where the cancellation (or significant change to the contract) is made 14 to 28 days prior to departure or £15 where the cancellation (or significant change to the contract) is made within 0 to 13 days of departure. Where the cancellation (or significant change to the contract) occurs prior to 28 days before departure, compensation may be payable where there is a provable loss. If following upon the date of departure we are unable to provide a significant proportion of the contracted services the level of Compensation payable by us shall be a minimum of £15.

Compensation is not payable (a) in the event of us cancelling a tour in the event that the number of people on the tour does not reach the required minimum or (b) for unusual and unforeseeable circumstances outwith our control, the consequences of which could not have been avoided even if all due care had been exercised by us.

General Conditions

While at the time of going to print the details contained in this brochure are correct to the best of our knowledge, we will where possible inform you of any inaccuracies or changes to the brochure details at the time of booking.

On holidays wholly based in the United Kingdom, Isle of Man, Channel Islands and the Republic of Ireland passports are not required, however, a full British Passport is required for all continental breaks and UK holidays featuring excursions to the continent. If you are not a holder of a full British Passport you should request further advice before booking any holiday involving travel outwith the United Kingdom

As a package holiday provider we are bound by the Package Travel, Package Holidays and Package Tour Regulations 1992. Regulation 20 of these Regulations requires us to protect all customer pre-payments and therefore all monies received by us prior to the date of the holiday will be deposited in a Secure Trustee Account controlled by Independent Trustees who are professional people accepting the obligation for controlling this Account in our customers’ interest. For tours outwith the United Kingdom the Trustees will have funds available to cover repatriation of clients to the United Kingdom should we cease to trade for any reason.

These terms and conditions shall be governed by the law of Scotland.



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